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Everyone is talking about overlay chatbots: they promise simple integration, fast results and modern customer communication. But behind the apparent convenience lie serious disadvantages - especially in terms of accessibility, data sovereignty and sustainability . While many companies rely on these "quick-fix" solutions, it is becoming increasingly clear that they do more harm than good....

The wind power industry is known for its technological complexity and global reach. In order to meet the increasing demands of customers, WRS GmbH has taken an important step towards digitalisation: a customised chatbot has been introduced to support prospective customers even before the first sales contact.

The EGOCMS Chatbot is an innovative standard module that has been integrated into version 25 of EGOCMS. This module enables interactive and efficient communication between users and the system by accessing the entire content inventory of a client and answering queries in real time.

A comparison of the EGOCMS chatbot, which is based on lalamo.cloud technology, with the Federal Ministry of Education and Research's AI chatbot. While the ministry's AI chatbot relies on cloud services such as AWS and Azure to provide efficient answers, the EGOCMS chatbot prioritises data protection and sustainability.