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The wind power industry is known for its technological complexity and global reach. In order to meet the increasing demands of customers, WRS GmbH has taken an important step towards digitalisation: a customised chatbot has been introduced to support prospective customers even before the first sales contact.

The EGOCMS Chatbot is an innovative basic module that has been integrated into version 25 of EGOCMS. This module enables interactive and efficient communication between users and the system by accessing the entire content inventory of a client and answering queries in real time.

A comparison of the EGOCMS chatbot, which is based on lalamo.cloud technology, with the Federal Ministry of Education and Research's AI chatbot. While the ministry's AI chatbot relies on cloud services such as AWS and Azure to provide efficient answers, the EGOCMS chatbot prioritises data protection and sustainability.

Discover the new features and improvements, including live synchronisation, tools for archive versions and enhanced AI features such as a chatbot with NLP support. Optimisations in client type management and bug fixes increase functionality and user experience.