The EGOCMS Chatbot is an innovative basic module that has been integrated into version 25 of EGOCMS. This module enables interactive and efficient communication between users and the system by accessing the entire content inventory of a client and answering queries in real time.
Main functions of the EGOCMS chatbot
Application examples
Municipalities and local authorities
Automatic provision of information on opening hours, application forms, waste calendars and local services.
Universities and educational institutions
Support with questions about course schedules, exam registrations, campus information and internal processes.
University hospitals and healthcare
Help with making appointments, patient information and relieving hotline teams by answering frequently asked questions.
Technical details
The chatbot can be connected to both ChatGPT and open source LLMs such as Llama. EGOTEC AG offers hosting, maintenance and support for various models and also supports self-hosting to ensure a high level of data and information security.
Summary
The EGOCMS Chatbot extends the functionality of the EGOCMS with a powerful communication interface that automates processes, increases efficiency and provides users with direct access to relevant information. Thanks to the integration of AI technologies and the consideration of authorisations, the chatbot is a valuable addition for a wide range of application areas.
Further information on
- EGOCMS AI
- Articles on the topic of chatbots
- The chatbot talks about the chatbot
- the lalamo.cloud project: data protection and sustainability with LLM